Erin: Mr. Grotti, this is Michael Scott. He's the person you should talk to.
Michael Scott: Hi. I'm sorry, just a sec. Erin, you're supposed to be the gatekeeper. Do you have any idea how valuable my time is?
Erin: Your schedule just says nine till noon is creative space. I thought this could be part of that.
Michael Scott: Do you know how creative space works? Okay, I just canceled my afternoon.
Erin: You don't have anything in the afternoon. It just says, "free play."
Michael Scott: Push "free play" till tomorrow morning.

Michael Scott: I had to make a snap decision, Dwight.
Dwight K. Schrute: It wasn't a snap decision, you were sitting there for an hour.
Michael Scott: It was a lot of snap decisions.
Dwight K. Schrute: Do you know what snap decision means?
Michael Scott: Yes!
Dwight K. Schrute: It means like this [snaps fingers].
Michael Scott: Just get in the car!

Michael Scott: Yes, so it all starts with a handshake. But you can't just go right to the selling. You need small talk.
What topics can you use for small talk?
Andy: Golf, stock market, Dave Matthews.

Michael Scott: Yes, what else?
Creed: Small things: Peas, ball bearings, dimes.
Michael Scott: No.

Michael Scott: God, what you people don't know about business I could fill a book with.
Ryan: Then do it.
Michael Scott: What?
Ryan: Write a book.

Michael Scott: Sorry, crazy day. You're seeing how the sausage gets made. Come into the conference room, and I will show you a finished sausage.

Toby: Oscar says I checked out, huh? Huh.

Michael Scott: All right, hey, hey, hey! Calm down, calm down. Ryan, you lived in New York. What do you think?
Ryan: Well, first of all, there's no such thing as "the mafia." What you have are specific families. What's the guy's last name?
Michael Scott: Um. It is Grotti.
Andy: Oh, no. Fabulous.
Dwight K. Schrute: Oh boy.
Oscar: What? I mean, what?
Andy: John Gotti, you idiot.
Oscar: It's a- It's a completely different name.
Phyllis: So he won't get caught.
Andy: It's pretty close.
Oscar: What are you talking about? What mobster would change his name from Gotti to Grotti? It weakens it.
Dwight K. Schrute: No, I disagree. "R" is among the most menacing of sounds. That's why they call it murder, not "mukduk."

Michael Scott: What are my options here? Do I just ignore it or-
Andy: Yeah, right. You heard him. He's gonna burn the warehouse down or drive one of our trucks off the road.
Michael Scott: I'm calling the police.
Andy: That is the stupidest thing you could do right now.
Dwight K. Schrute: He's right. Cops can't do anything until a crime has been reported.
Andy: Not only that, but if they find out you snitched, you get a dead horse's chopped-off head in your bed.
Michael Scott: Ssh. That's not gonna happen.
Dwight K. Schrute: That's an exaggeration.
Andy: That's how it works!

Michael Scott: What am I supposed to do here?
Andy: When somebody threatens you, you give in right away. Okay, you need to buy insurance from this guy and get him off your back.
Michael Scott: I was thinking exactly the same thing.
Dwight K. Schrute: No! Criminals are like raccoons. You give them a taste of cat food, pretty soon they'll back for the whole cat.
Andy: Dwight.
Dwight K. Schrute: The only way to defeat a bully is to stand up to him. Trust me, I have bullied a lot of people.