‘Customer Loyalty’
Season 9, Episode 12 - Aired January 24, 2013
Dwight fears the Dunder Mifflin employees aren't being loyal to their customers after Darryl announces he'll be moving to Athlead full-time. Meanwhile, Pam and Jim's relationship is tested as he works in Philadelphia, and Nellie puts Erin and Pete together on a task force.
Quote from Creed
Nellie: I'm having a bit of trouble understanding the importance of loyalty. So let's- Let's use an example. Take Erin. Erin's boyfriend Andy, is away across the ocean.
Dwight K. Schrute: Yeah.
Nellie: So is it all right for her to flirt with Creed, for example?
Creed: Let's try it out.
Quote from Angela
Angela: Well, I think it would be immoral for Erin to cheat on Andy.
Erin: Oh, I'm sorry. Didn't you cheat on Andy?
Angela: Yes. And he didn't like it.
Quote from Kevin
Phyllis: Does Mr. X know that Erin has a boyfriend, or did Erin keep that from Mr. X?
Kevin: Okay, this is really hard to follow. Can we just say Pete because that's the guy that Erin's flirting with?
Quote from Dwight K. Schrute
Darryl: Dwight, look, I'm sorry you're having a hard time with this, okay? Athlead is my future. No disrespect to Dunder Mifflin, but if I can have fun at work, I want that.
Dwight K. Schrute: It can't be more fun than selling paper and paper products.
Darryl: It can.
Dwight K. Schrute: Are you pretending to be crazy, huh?
Quote from Erin
Phyllis: Well, Andy's cute, but he's too vanilla, whereas Pete, he's just one sick dude. I mean, you know this guy likes to get weird.
Erin: I'm just gonna say this one more time. Pete and I haven't done anything.
Pete: It's true.
Meredith: Yeah, right. With slammin' bods like that, they ain't playing checkers.
Oscar: People, it's 2013. Erin is a strong, independent woman. Who says she has to end up with any man? [applauds]
Erin: Okay, can everyone please stop speaking for me? Andy is my boyfriend. Pete and I are just friends. And that's the end of it. Right, Pete?
Pete: That is correct.
Quote from Dwight K. Schrute
Dwight K. Schrute: Yes, we will be delivering a shipment of paper today, but I will also be delivering you a big shipment of fun!
Quote from Dwight K. Schrute
Dwight K. Schrute: Yes. Fast food. I'll take a burger over a gross Philly cheese-steak any day.
Darryl: They have fast food in Philly.
Dwight K. Schrute: Not like this.
Darryl: Exactly like this.
Fast Food Worker: And your milkshake.
Dwight K. Schrute: Thank you.
Darryl: It's 30 degrees out. You drinkin' a milkshake?
Dwight K. Schrute: Nope. [throws milkshake at employee] Fire in the hole! [laughs] Oh, yeah! Now that's what working at a paper company's all about!
Dwight K. Schrute: Wait, what you doing? No, I need the k-- We have to go.
Darryl: You just threw a milkshake in a restaurant where they make minimum wage.
Dwight K. Schrute: It's a YouTube thing! Let's go. Let's go. Come on, they're coming.
Quote from Pam
Pam: I haven't told anyone here about the mural yet. I want Jim to be the first to know. Whenever I tell him good news, he's always like, "Beesly!" I love that. Only thing better than getting the job. "Beesly!" [chuckles]
Quote from Dwight K. Schrute
Dwight K. Schrute: [cleaning up milkshake in restaurant] It barely even feels like a prank anymore.
Darryl: You missed a spot.
Drive Thru Customer: Fire in the hole! [throws milkshake] Go! Go! Go! Go!
Dwight K. Schrute: Ha ha! Yeah, joke's on you buddy! They make you come back and clean it up!
Quote from Pam
[As Pam cries at her desk after a phone call with Jim]
Brian: Hey, you okay?
Pam: What am I doing wrong, Brian?
Brian: Nothing. You're doing the best you can.
Cameraman: Brian.
Brian: Give her a minute. Give her a minute. Hey, it's just a tough situation, all right?
Pam: It's getting tougher. I just didn't know that it was gonna be this hard.
Brian: Yeah. Let's turn the cameras off. Seriously, guys. Enough. Enough.
Pam: Thank you.