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Conflict Resolution

‘Conflict Resolution’

Season 2, Episode 21 -  Aired May 4, 2006

When Michael learns that Toby has been filing the complaints that the employees have made against each other, he attempts to resolve all the office conflicts.

Quote from Michael Scott

Michael Scott: The Japanese have this thing called shiatsu massage, where they dig into your body very hard.
And it is very painful and, apparently, some people throw up. But the next day they feel great. I've never had one. They sound awful.

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Quote from Michael Scott

Michael Scott: It was really hard getting a good picture of 15 people. He would not give me a discount, and eight tries added up. But I'm sort of an expert at Photoshop, so it turned out fine in the end. When people work together, there is going to be conflict. You can't outrun your problems. And that is why the idea of a cage match is so universally appealing. But here's the thing about cage matches, sometimes you have to open the cage. And that is something that Toby will never understand.

Quote from Michael Scott

Michael Scott: This is from Kevin. He says Stanley uses his Miracle Whip without asking. Meredith complains that everyone talks too loud in the morning and the lights are too bright. Creed [muttering]... Creed is sick of looking at the redhead all day, and wants a seat facing the receptionist.
Pam: Nice.
Michael Scott: You will notice that not one of these complaints is against me.

Quote from Kevin

Kevin: So have you found a band yet for your wedding?
Pam: No.
Kevin: 'Cause I'm in a band. We really rock.

Quote from Dwight K. Schrute

Phyllis: On or off?
Photographer: Off.
Phyllis: Okay.
Dwight K. Schrute: Oh, what is on your face? Is that a disguise?
Phyllis: Excuse me.
Dwight K. Schrute: Clown paint.

Quote from Angela

Angela: It was hand-delivered. But I did get a Save-the-Date after all. It's not my taste.

Quote from Michael Scott

Michael Scott: Are those all the other complaints?
Toby: Mmm-hmm.
Michael Scott: I would like to see those, please.
Toby: I can't do that.
Michael Scott: You can't do that, huh? Okay. Now you and I have a conflict. I order you to give me that file.
Toby: That-
Michael Scott: [grabs the file] Okay. There. No more conflict. I had to use win-Iose on that. It was not pretty. All right. Is that it?
Toby: [picking up a box] It's all Dwight's.

Quote from Toby

Dwight K. Schrute: Question. When a name is withdrawn, does that also apply to the permanent misbehavior file in New York?
Toby: Sure.

Quote from Angela

Phyllis: I know you keep saying it's your space even though there's no assigned parking, but I keep forgetting.
Angela: Yes, that's the problem.
Phyllis: I guess so.
Michael Scott: Okay. Well, all settled then.
Phyllis: [to Angela] I don't like you.

Quote from Jim

Jim: Hey, you know what, Dwight? Maybe we should get our photo ID taken together.
Dwight K. Schrute: That doesn't make any sense.
Jim: Well, it saves time, you know. 'Cause we could just meet in the parking lot every morning, walk in together. Perfect.

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