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Customer Survey

‘Customer Survey’

Season 5, Episode 7 -  Aired November 6, 2008

Dwight and Jim suspect there's something amiss when their customer surveys are negative. Meanwhile, Pam and Jim spend the day in close communication with the help of in-ear Bluetooth devices.

Quote from Kelly

Kelly: Michael, I got my bridesmaid dress.
Michael Scott: Wow. So quickly.
Kelly: Yeah. And you said I could get it in any color I wanted, so I picked white.

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Quote from Michael Scott

Kelly: So, I returned my bridesmaid dress, and it was on sale, so I'm out $100.
Michael Scott: And I'm out a fiancee. Are those the customer surveys?
Kelly: Yeah, uh, this is all of them. Jim, Dwight, Phyllis, Stanley, Andy and... Oh, it's the receipt to my bridesmaid dress. What's that doing there?
Michael Scott: I'll take care of that for you. [throws receipt in the trash] Thanks.

Quote from Pam

Pam: It's the world's tiniest Bluetooth. I found it in a Japanese gadget store in the Village. I got one for Jim too. Jim, say something.
Jim: [on Bluetooth speaker] Testing, testing. Hello, everybody.
Pam: We wanted to stay on the phone all day, but the company has a policy against 8-hour personal calls. So we're not telling anyone.
Alex: Pam, what do you want in your coffee?
Pam: Sprinkle of cinnamon.
Jim: Sprinkle of cinnamon.
Pam: I should go.

Quote from Andy

Andy: That's my mug.
Jim: Sorry. It was just It was right here.
Andy: Right, well, it's mine, so, if you could pour it out and get another one.
Jim: Or maybe I could finish the coffee in here. And you could use Snoopy. He's funny.
Pam: [on Bluetooth speaker] Don't give him Snoopy. That's mine.
Andy: That is a great mug. But it's not my mug. That is my mug. So give it back.
Jim: How can you even be sure?
Andy: Well, it has my face on it.
Jim: Make the face. No, I don't see it.
Andy: Dude, that is my face.

Quote from Jim

Dwight K. Schrute: What are you mumbling about?
Jim: How was your meeting with Michael?
Dwight K. Schrute: None of your business.
Jim: Was it your scores?
Dwight K. Schrute: These can't be my scores, Jim. For your information, I'm being sabotaged.
Jim: Of course.
Dwight K. Schrute: And I'm gonna find that person and punish them.
Jim: Absolutely. Or you could just be nice to your customers.
Dwight K. Schrute: You're an idiot.
Jim: There's the charm.

Quote from Pam

Pam: [over Bluetooth speaker] That was weird.
Jim: What was?
Pam: Have you ever had a conversation where she didn't go on for 15 minutes without taking a breath?
Jim: [chuckling] No, actually.
Pam: Did you do something to her?
Jim: Don't think so.
Pam: Well, something's off.

Quote from Ryan

Ryan: Can I tell you what else I learned?
Jim: Wait, that's pretty weird.
Ryan: What?
Jim: Well, Andy has a mug just like that.
Ryan: Oh, yeah, Kelly gave them out as party favors. Remember? You got one.
Jim: What party?
Ryan: Her America's Got Talent finale party over the summer. That's crazy. It was packed. I thought everyone was there. You were, I remember you being there.
Jim: I wasn't, but thank you.

Quote from Kelly

Michael Scott: I'll give you one last chance to come clean. Just tell me what happened.
Kelly: Okay, all right. Okay, I did it, all right? I lied, whatever. Just fire me. But you know what? I did it because you didn't come to my party, and you said you would try to, and then didn't even show up, and so you're bad friends.
Dwight K. Schrute: We have our confession. I'm calling security-
Michael Scott: Don't. Don't. Get away from that, Dwight, please. You know, she's got a point about you two. You do have a problem dealing with people.
Kelly: See? I wasn't lying.
Michael Scott: You were lying.
Kelly: I was lying.
Michael Scott: Yes.

Quote from Pam

Pam: What's up?
Alex: I want to take a big leap. And I want to tell you that I think that you should not move back to Scranton.
Jim: I'm gonna make a bigger leap here. He is into you.
Alex: Why did you come to New York in the first place?
Pam: Because they have a great design program, and I wanted to see if I was any good at it. And I wanted to work on my art, too.
Alex: Right. And that's why I think you should stay here. 'Cause, I mean, you really, you just got here. You know, and you can't do New York in three months. You know, it has everything. All the opportunity is here. All the whole art scene is in New York. It would be nuts to go back to Scranton without getting to fully experience it.
Pam: Jim's in Scranton.
Alex: I know, but all I'm saying is, if there's even a teeny tiny part of you that really wants to be an artist, then I think you should stay here. Because you don't want to wake up in 50 years and look back and wonder what could have been. And that is the end of my speech. I planned it all. Anyway, I will see you tomorrow.
Pam: I'll see you tomorrow.

Quote from Jim

Dwight K. Schrute: Is that the Matsuhashi B400? The world's tiniest bluetooth. May I?
Jim: Don't.

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