Andy: [on the phone] Hi, Professor Frank, Andy Bernard, class of '95. Hey there, um, I'm a huge fan of your management book, "Management". Um, quick question. I may be missing a chapter here. "De-Incentivizing". What are your strategies? Looking for a real blow to morale. Uh, why? Well, um I guess you could say I'm in one of those classic ass tattoo incentive situations. [laughs]