Frankie: Hi. I don't know if you remember me, but I was here yesterday.
Sales Woman: Of course I remember you. Hi! How's that new eye cream working out for you? Do you love it?
Frankie: Well, here's the thing... I don't. I wanted to love it... I really did... but I used it three times and look, I'm not smooth or tight.
Sales Woman: I'm... I'm sorry. We can't take it back if it's been used.
Frankie: Oh, no, no. I didn't use it.
Sales Woman: The seal's broken.
Frankie: You sold me used eye cream?! Can you call the manager, please? No, you know what? I'm feeling nice today, so how about you just refund my money, and I won't press charges?
Sales Woman: I'm willing to bet that's your fingerprint in there?
Frankie: Okay, can I be honest with you?
Sales Woman: So far, I'd say no.