Glenn: Hi. I know you've been out here for a while, so behalf of Cloud 9, I would like to apologize.
Man: Where's my order? I need that washing machine.
Glenn: Okay, I'm not on order fulfillment. I'm on apologies.
Man: Why'd they send you all the way out here to apologize when you could have just brought me my stuff?
Glenn: Oh, don't worry, sir. Your order will be right out. We've got our best team members on it.
[cut to Myrtle struggling to shift the large washing machine box back in the store]