Glenn: I'm sending a strongly worded email to the Bel-Ridge manager about this morning. Tell me if it's too mean, okay? "Good morning, Doug" exclamation point. "I was hoping to discuss an unfortunate matter that happened at our store."
Garrett: Wow, you're really going for the jugular, huh?
Glenn: Wha- Is that too harsh?
Garrett: Is a knife through the heart too harsh?
Glenn: Yes, way too harsh!
Garrett: Well then maybe you ease into it. Flatter him a little bit. Butter him up.
Glenn: Okay, well, what do I say?