Quote from Glenn in Viral Video
Garrett: Hey, Glenn, there's a customer here who wants to talk to a manager. Glenn: Okay. [takes phone] Hello. Glenn Sturgis speaking. Man: Yes, this is Martin Nestle. Glenn: Well, hello, Mr. Nestle. [to Garrett] Trace this call. Garrett: Yeah, I don't have that technology. Man: [on the phone] I signed up for a Blue Card and I think I may have given the wrong email. Glenn: Okay, well, thank you for calling to tell us. [to Garrett] Are you tracing this call? [Garrett puts one finger over his ear like he's listening intently with an ear piece and gives Glenn a thumbs up]