Garrett: Hey, Glenn, there's a customer here who wants to talk to a manager.
Glenn: Okay. [takes phone] Hello. Glenn Sturgis speaking.
Man: Yes, this is Martin Nestle.
Glenn: Well, hello, Mr. Nestle. [to Garrett] Trace this call.
Garrett: Yeah, I don't have that technology.
Man: [on the phone] I signed up for a Blue Card and I think I may have given the wrong email.
Glenn: Okay, well, thank you for calling to tell us. [to Garrett] Are you tracing this call?
[Garrett puts one finger over his ear like he's listening intently with an ear piece and gives Glenn a thumbs up]