George: [to clerk] You see, my friend here, his aunt passed away last night.
Clerk: [to Kramer] Oh, I'm very sorry.
Kramer: [sobbing] I saw her last week, she looked healthy and peaceful, but... she knew.
Clerk: You poor thing!
Kramer: I... [breaks into tears]
George: You don't think you can buy the ticket yourself...? No, there, there... You sit, and I'll purchase the ticket for you.
Clerk: You're a good friend.
George: I understand you offer a 50%-off 'bereavement' fare...?
Clerk: Yes, all you have to do is pay the full fare now, then return to any one of our counters with a copy of the death certificate, and we'll refund half your fare.
George: The death certificate?
Clerk: Yes. Yes, we do need documentation or you know, people could take advantage.
George: What kind of a sick person would do a thing like that?
Clerk: I know! But it happens.
George: You want my friend to ask his uncle, a man who just lost his wife of 44 years, for a death certificate so that he can save a few bucks on a flight?
Clerk: That would be $387 round-trip.
Kramer: [normal] All right, so you'll need my frequent flyer number, huh?
Clerk: Yes.