Quote from Benny in A Hardware Habit to Break
Marty: I don't know how Harry does it. I mean, it's impossible to move merchandise at these prices. Benny: I have a theory. Marty: Let me guess. Harry had a better selection of donuts. Benny: Yes. But that's not my point. Tim: What is your point, Benny? Benny: Well, people had a long-standing relationship with Harry, so they were willing to pay more. Once Harry left, people didn't have to feel guilty about switching to Tool Mart. Tim: I never thought I'd say this. Benny's right. Benny: I know I'm right. I bought a faucet at Tool Mart this morning. Saved myself a bundle.