Roz: We have Sid in Bremerton on three.
Frasier: Hello, Sid. I'm listening.
Sid: [haltingly] "Hello, Dr. Crane. I have a terrible fear of talking on the phone to people I do not know. I freeze up. It is a severe handicap in today's fast-paced, highly competitive world."
Frasier: Sid, are you reading what you're saying?
Sid: "Uh, [shuffling papers], yes, I am. The only way I can comfortably communicate on the phone is to write everything out I wish to say in advance."
Frasier: Well, what if someone asks you a question you haven't anticipated?
Sid: "Uh, [shuffling papers] Thank you, Dr. Crane, for your most insightful comment. G-Goodbye." [hangs up]
Frasier: Wait, Sid! Sid, if you're listening, your insecurity is rooted in your fear of making a mistake. In order to beat this thing, you're going to have to practice. If you work at it very hard. Then, one day, you too may achieve the command and confidence to which we all aspire to ... be having.