Erin: Okay, the client is Heymont Brake and Tire. They're family-owned, but don't let that take away from your edge!
Nellie: Come on, Pam, I know you can fail. I see failure in you.
Creed: Remember, you're a scumbag, so you think scummy thoughts. Like this...
Pam: [on the phone] Hello, this is Pam Halpert. I'm calling from Dunder-Mifflin. Yes, your paper provider. And I just called to say... Your mama is so fat, when she wears red, people yell, "Hey, kool-aid." Yeah, your mama's fat. This is Pam Halpert.
Pete: Did she buy it?
Pam: Basically I couldn't tell, but I think...
Nellie: Were they angry?
Pam: I- I thought they were confused at least...
Nellie: Okay.
Erin: [answering phone] Dunder Mifflin. This is Erin. Yes, you can. Okay. I will make sure that goes on file. [hangs up] Ladies and gentlemen, we just lost a client!