Pam: Dunder Miff... Michael Scott Paper Company, this is Pam. Oh, hi Russell from the pancake luncheon, how are you? Well, we'd like to do business with you too! How can I make that happen?
Ryan: Keep going.
Michael Scott: Tell them we have free delivery!
Pam: We already offered free delivery!
Michael Scott: They don't know that!
Pam: Um, I can offer you free delivery on any order that you place today. Okay, twenty boxes? I can do... just a second. I can do 20 boxes at 43 dollars a box. Great!
Ryan: Write it down.
Michael Scott: Give him a guarantee.
Pam: A guarantee of what?
Michael Scott: Just say the word.
Pam: And I guarantee, that you will be satisfied! 'Cause your satisfaction is our guarantee! We guarantee it. We look forward to doing business with you, too. Thank you Russell.