Michael Scott: A "Mediators Tool chest." Okay. Well, before we get started, you should know that there are five different styles of conflict. [in mock Asian accent] My Shaolin temple style defeats your monkey style.
Angela: Can we go? I have a lot of work to do.
Michael Scott: No. This is important. Okay. The first style is lose-Iose.
Oscar: What's the next one?
Michael Scott: Just hold on, please. Okay. If we do lose-Iose, neither of you gets what you want. Do you understand? You would both lose. Now, I need to ask you, do you want to pursue a lose-Iose negotiation?
Angela: Can we just skip to whatever number five is, win-win or whatever.
Michael Scott: Win-win is number four. And number five is win-win-win. The important difference here is with win-win-win, we all win. Me, too. I win for having successfully mediated a conflict at work.