Man: [on the phone] [Indian accent] Orson Electric, Charlie speaking.
Frankie: Oh, hi. Shh, I got them.
Man: How may I assist you with excellent customer service?
Frankie: Uh, yes. Hi, Charlie. Uh, this is Frankie Heck from 427 Birchwood. You shut off our power?
Man: That is correct. You are three months behind on payment.
Frankie: Well, that must be a mistake because I talked to Peggy in the Orson office last week about a payment next Tuesday?
Mike: [mouths] Really? [Frankie shakes her head]
Frankie: And she was very nice. And she promised me that the power would stay on till then. Promised.
Man: I do not see that note in my system. Please hold for our automated customer satisfaction survey.
Frankie: Oh, well. I'll go down there tomorrow and take care of it in person.