Dan Cummings: So, you have some concerns about Sunny Pastures?
Dorothy: Actually, they're more like complaints.
Dan Cummings: Oh, complaints? Oh, well, what you need to do is fill out these forms and mail them back to me.
Dorothy: Yes, and then what happens?
Dan Cummings: Then it goes right here into my inbox.
Dorothy: This is outrageous. Lillian's problems cannot wait that long. She is old, she is sick, and she needs better care right now.
Dan Cummings: I agree.
Sophia: What?
Dan Cummings: Look, ladies, Sunny Pastures doesn't operate at a profit. Our patients' social security and Medicare pay most of our bills. The government subsidies pick up the slack so we can meet minimum standards.
Dorothy: Well, then maybe minimum standards aren't enough.
Dan Cummings: Right again. And this year, the government's made cutbacks. We're operating in the red and doing the best we can.
Dorothy: Are you telling me that nothing can be done?
Dan Cummings: Look, I'd love to help your friend. I'd love to help all our patients. And if you have any ideas on how to make it better, I'm all ears.