Quote from Craig in Lois' Makeover
Mr. Fisher: Alright, everyone, these are your secret-shopper evaluations. Now, I'm going to be meeting with each one of you this week so we can discuss... how we can make improvements. Craig: Look forward to it, sir! [to Lois] Secret shoppers? They spend people in to spy on us? What's next? Cavity searches on the loading dock?! Lois: Come on, Craig, it's no big deal. Companies do this kind of thing all the time. Craig: But it's not fair! How can I be expected to work hard if I don't even know they're watching me?!