Malcolm: Wait. How long's "a while?"
Norm: Three years... in January. I was going to move over to foot care, but once you get unpacked, it's...
Malcolm: You've been living in this store for three years? Are you crazy?
Norm: I don't know. I just... [whispers] Malcolm, I had this super high-pressure job. People were constantly hounding me for answers, decisions, budgets, signatures. My- My nerves were a total wreck. I was wandering around here waiting for my Xanax refill, my- my cell phone and BlackBerry both going off, and I saw this crack. And I decided to hide in there, just for a few minutes, and... it was fantastic. I didn't want to leave. And then I didn't, and no one noticed, so I just stayed.
Malcolm: You never left the store in all that time?
Norm: You guys are pretty well-stocked here. Lots of canned goods, toiletries... Every day I clean a different third of my body in the bathroom sink.
Malcolm: But you can't just live here.
Norm: Why not? I-I pay for everything I use, I help out whenever I can. I clean spills, I change light bulbs. I have saved Craig's life at least five times.