Norm: Maybe I won't give up so easily this time. Maybe those harsh, stinging, offensive words of yours, words that I'll take to my grave, by the way... Maybe they finally struck a cord with me, Diane.
Diane: Oh, Norman, do you mean it?
Norm: Oh, yes, I do, Diane. You know, every place I've worked, my name has been synonymous with patsy. Well, I think it's high time my name stood for ruthless. Now people may not like the new me, but they're gonna respect the new me. Diane, I want you to mark this date on your calendar, for today is the day the new me is born.
Man: Happy birthday. Sign here.
Norm: Uh-uh.
Man: I'm gonna tell the boss. [Norm signs the paper]
Diane: No, no, Norman, Norman, Norman-
Man: Thank you, Mr. Springsteen.
Diane: Well, it's a start.