Quote from Darryl in Customer Loyalty
Dwight K. Schrute: Not even close. Mr. Romanko has been a client for 20 years. He came in today in a rage. Why? Because of Darryl. Because Darryl was focusing on outside projects and needs to remember his first priority: the client. Mr. Romanko: I wouldn't say a rage. Darryl: Mr. Romanko, we were a day late on one of your deliveries, but two of our trucks were down for repairs. It's very unlikely it would happen again. Mr. Romanko: Thank you. Thank you. Dwight K. Schrute: No, you're not going anywhere, okay? You are angry, and we are gonna hear you out, all right? Because business is about relationships, and the key to relationships is what, Darryl? L.. Darryl: Loyalty.