Michael Scott: Hey, hey, hey! You idiot.
Darryl: Start over.
Michael Scott: Sir, I placed a bunch of golden tickets into five separate boxes, and somehow they all ended up with Blue Cross. How does this happen?
Darryl: Were the boxes near each other?
Michael Scott: Irrelevant.
Darryl: I put three pallets on the truck to Blue Cross once a week. They use a lot of paper.
Michael Scott: Okay, I'm going to ask you something, and I want you to be honest. What is a pallet?