Kelly: Ask where he's from.
Angela: [on the phone] Where are you from? Ohio? That's nice. So what do you want? [to Kelly] He's upset about the watermark.
Kelly: Okay, great. Now, just tell him that it was an unfortunate error and we are doing everything we can do to fix it and that you're sorry.
Angela: It was an unfortunate error. We're fixing it. And you already got your money back.
Kelly: And you're sorry.
Angela: And the company has already apologized, so you can take that apology or not. [hanging up] I think he had Tourette's or something!