Dwight K. Schrute: Establish time frames. Keep the phrase "real dollars" in their heads. And always keep the power in the conversation. That's why you're losing them on the cold calls. 'Cause you say the word "please" too much.
Ryan: Wait, can you go back-
Dwight K. Schrute: Michael always says, "K- I-S-S." "Keep It Simple Stupid," great advice, hurts my feelings every time.