Quote from Jim in Customer Survey
Michael Scott: [to Dwight] It's up to you to change his mind. Jim: Sorry. That was a family emergency. Dwight K. Schrute: Oh, no. What's wrong? Jim: You know what, that's private. Michael Scott: Boundaries, Dwight. Come on! Dwight K. Schrute: I'm sorry, Mr. Buttlicker. As I was saying, we're having- Jim: You'll have to speak a bit louder. I'm hard of hearing. Michael Scott: He's hard of- He's an old man. Dwight K. Schrute: As I was saying, right now we are- Jim: You're gonna have to talk louder. Dwight K. Schrute: Okay. Our prices have never been lower. Jim: Son, you have to talk louder. Dwight K. Schrute: Never been lower. Jim: Louder, son! Dwight K. Schrute: Buttlicker, our prices have never been lower! Michael Scott: Okay, stop it! That is totally inappropriate. You never yell at the client. Never yell at a client. Jim: Now, you listen to me, sir. The three words I would describe you as is aggressive, hostile, and definitely difficult. Dwight K. Schrute: Please, Mr. Buttlicker. Jim: I'm irate right now!