Dr. Goodwin: Frankie. Thank goodness you're here. We have a new patient coming in, the phone is ringing, and I didn't know what the "Hello, how are ya?" to do. [ringing stops]
Frankie: I'm sorry. I am so sorry. I-I know it's just my fifth day of work and you don't know me that well, but this is not who I am. I am not the late person.
Dr. Goodwin: It's just, if the person I hired to answer the phone isn't here to answer the phone, then... ring, ring. "Who's there?" "I don't know. No one's here to answer the phone."
Frankie: I know. I am so, so sorry.
Dr. Goodwin: I don't mean to be mean, but you should probably be here when you're supposed to be here, you know? Whew. Sorry things got heated there. Dr. Grouchy hasn't made an appearance in a while, but just, please, Frankie, pretty please, be on time. Ugh! There he is again.