Michael: But now you know everything important about your life. I promise.
Eleanor: A police officer came to my home and told me that my mom had been accidentally trampled to death when she bent down to adjust her toe ring at a Rascal Flatts concert.
Michael: That police officer was an actor. See, about a month before, your mom had gotten drunk, wandered into a charity auction, and bid $30,000 for a date with Gene Simmons, outbidding everyone else by $29,800. She didn't want to pay, so she faked her death, moved to Nevada, and reinvented herself as Diana Tremaine.
Eleanor: Diana Tremaine is my fake ID name. I... [gasps] How dare she steal the identity I stole?
Michael: Look, I know this is a lot to take in, but we're here to help your mom get into the Good Place. Whatever you're feeling, remember, this is not about you.
Eleanor: Right.
[later, as her mother opens the door:]
Eleanor: How could you do this to me?