Dan Cummings: You were saying? [silence] Mrs. Zbornak?
Dorothy: Oh, I'm sorry, I'm sorry. I just figured if I opened my mouth that the phone would start ringing. Anyway, what I... [phone rings]
Dan Cummings: That's OK. I'll just let it ring. [ringing continues] We're here because we have a very dear friend who is a patient here, and we have some concerns. She's a lovely old woman, very sweet and very kind, and we would really hope that in some way, you know, you could- Dammit! Will you answer the phone?