Nancy: Good morning, my name is Nancy. How may I help you?
Dorothy: We have two double rooms reserved under the name Zbornak.
Nancy: I'm afraid I just gave those two rooms away.
Rose: But we had a reservation.
Nancy: Until 3am. You're late. Therefore the reservation is null and void. I'm sorry, that's company policy.
Sophia: Oh, yeah? Well, I'm from Sicily and you know what our company policy is? First, I break your knees.