Dina: Basically they just want everyone to start making small talk with the customers. [all groaning]
Glenn: Oh, come on. It'll be fun! You just put on your best Cloud 9 smile... [Dina doesn't smile] ...and then talk about whatever. You know, ask them about their purchases or ask about their Thanksgiving plans. Oh, you can talk about your pets.
Sandra: Does that include exotic pets?
Dina: Oh, Sandra, for the last time. There's nothing exotic about a cat with dementia.
Glenn: The point is, human connection is what sets us apart from online retailers. That's our secret weapon.
Amy: Oh, so this is how corporate plans on taking down Amazon? By having Sandra talk about her dying cat?
Sandra: He has plenty of time.