Quote from Cheyenne in Customer Satisfaction
Dina: Cheyenne, you can monitor the surveys on the app. If one of our people gets even one bad review, I want you to pull them off the floor as fast as you can. Cheyenne: And shave them? Dina: What? Cheyenne: Like shave their head to shame them so they know they did something bad? Dina: No, just reassign them to the back. Cheyenne: Oh, okay. Yeah, sorry. It just wasn't clear.