Carol: Excuse me.
David: Mm?
Carol: This baby behind me has been crying for over an hour now and I just can't take it anymore.
David: You and me both. I have shushed them thrice at this point. Now, here are your options: I could either move those two to the back of the plane, or I could offer you some complimentary alcohol to make your flight a little more bearable.
Carol: Okay. Thank you, David.
David: Thank you, Carol!
Carol: That was a great example...
David: Thank you!
Carol: Of what not to do. David just reminded us of two touchstone policies here at Larry Air: no seat changes, and "complimentary" is not in our corporate vocabulary. But finger snaps for David!