Dr. Lucille Armstrong: Now... even in the most extreme, breathtakingly horrifying cases, there are some techniques that can be useful.
Hal: Yes! See, I told you this wasn't a waste of 90 bucks.
Dr. Lucille Armstrong: Have you ever heard of Active Listening?
Lois: No.
Dr. Lucille Armstrong: Most teenagers act out because they feel no one cares. With Active Listening, you mirror back everything your child says, which shows you're hearing them, and, by extension, understanding. I know. It sounds simple. But believe me, I've seen it work miracles.
Lois: Yeah, I don't think Reese would respond to that.
Dr. Lucille Armstrong: You're worried it won't help him.
Lois: Yes! What if it actually makes it worse? I don't think I could stand any more trouble with him. Oh, this is so confusing!
Dr. Lucille Armstrong: You're feeling mixed-up right now.
Lois: God, yes, I am. You know, I'm usually so sure of myself, but this whole thing has just made me question every aspect of... Oh, that's good. Oh, that's really good.