Supervisor: Why don't we do a trial run?
Phoebe: Oh, okay. All right. Hi, this is Phoebe from Empire Office Supplies. Can I speak to your supply manager, please?
Supervisor: I'm the supply manager.
Phoebe: Okay, I'd like to talk to you about your toner needs.
Supervisor: We don't need any toner.
Phoebe: Okay, I'm sorry to bother you. Bye-bye.Yeah, you're right. This is easy.
Supervisor: Okay. What was wrong with that call?
Phoebe: Oh, well, all right. No offense, but you were kind of rude.
Supervisor: They're always going to tell you that they don't need toner, but that's okay. Because whatever they say, you can find the answer to it, here in the script. So I think you're ready to sell toner. Do you have any last questions?
Phoebe: No. Oh, wait, yes, I do. I do have one question: What is toner?