Rudy: Hey, Norm, we gotta talk to Kreitzer. Now, we ain't taking this crap anymore.
Norm: What's the matter, fellas?
Rudy: Oh, man, it's everything. We had to give up those football tickets.
Gordon: We have to work weekends.
John: Yeah, now he wants us to work nights, too.
Rudy: Yeah, and I'll tell you something else, the thing we hate most is the way he's treating you.
Norm: Fellas, look, I'll tell you what I'll do. I'll give the guy a call, OK, and I'll see if I can get him to ease up on the hours a little bit. It's all I can do.
Rudy: OK. Thanks, Norm. You know, 'cause I'll tell you something. Just because we're out there standing in that hot sun all day breathing turpentine fumes, you know, that doesn't mean that we, uh... Sheesh! Forgot what I was going to say. Heck! Doesn't matter. Look, we'll see you later, Norm. OK, come on, let's go. [exits]
Frasier: You know, Norm, you might bear in mind that you could be pushing these guys a bit too far.
Norm: Come on, Frasier. The key to being a good executive is knowing when to be firm and when to be fair.
Rudy: [returns] Uh, Norm?
Norm: Yeah?
Rudy: The guys and I decided you don't have a spine, so we're just going to go over to Kreitzer's office and bash his skull in.

Norm: I'm dead. I'm absolutely dead.
Frasier: Norm, I think there's there's a little lesson to be learned here. You've allowed the evil side of your nature to rise up and has now threatened to destroy everything you've built. Let it go no farther. The time has come to reject your darker self.
Norm: Oh, thank you, Obi-Wan Kenobi. All right, that's it. I just got to go over there and dump Kreitzer altogether. I just hope I can beat those guys over there.
Sam: My Volare's right outside. I'll give you a lift.
Norm: I love you, Sammy.
Rebecca: Congratulations, Sam. I see you finally got yourself a date.
Sam: I got to get my car back.

Norm: Thank God. Sammy, you made great time.
Sam: Whoa! It's amazing how fast you can go when you don't give a damn what happens to your car.

Norm: Doris, hi. Anybody been here to see Mr. Kreitzer?
Doris: Oh, no. Mr. Kreitzer's left me very specific instructions. He is not to be disturbed under any circumstances.
Norm: Great.
Doris: Mr. Kreitzer's very demanding.
Sam: Doris, honey, hasn't it ever struck you that you've never seen the man?
Doris: All I know is, this is the best job I've ever had. I mean, it's true Mr. Kreitzer chews me out on the phone now and then... But I deserve it. Actually, I was hoping you were Mr. Kreitzer.
Sam: Actually, uh, Doris, I'm doing a little research here. As a woman, would you ever consider going out with someone who drives a Volare?
Doris: Are you kidding? I drive one myself. It used to be my mother's.
Sam: I got to get my car back.

Norm: Just give me two minutes with him, OK? He will be mine. [clatter] I'm... I'm so very sorry, sir! "Peterson, you clumsy ox! You just kicked over a Macintosh-8000 CX!" Look, I'm really sorry, sir. Sir, we have a big problem on our hands. The crew is just ready to revolt, sir. And I'll tell you, I don't like the way you abuse my guys with personal insults. "Your butt's too big!" Sir, that is just the kind of stuff I'm talking about, OK? All right, sir. I'm going to have to quit, and I'm taking my crew with me. "Peterson, you can't do that! Oh, don't beg, Anton. It doesn't become you."
Sam: Way to go, Norm.
Norm: All right, fellas.
Rudy: Jeez, Norm, you had no right to do that.
Norm: What?
Rudy: Now you've really upset him.
Norm: What are you talking about? We don't need him. You can work for me!
Rudy: Norm, look, no offense, you're a nice guy, but you're not boss material. Hey, everybody knows Mr. Kreitzer was the brains behind everything.
Gordon: Can you call him later and tell him we had nothing to do with this?
Doris: Don't worry. I'll make sure he gets a message.

Rudy: A couple hours after you left, I went back to the office. Now I think you know what I found.
Norm: Um, yeah, well, that...
Rudy: And then I finally started piecing it together. Why I never saw Norm Peterson or Mr. Kreitzer in the same room at the same time. Or why you happened to be in the office when we got there. This whole thing was a masquerade, wasn't it?
Norm: Yeah.
Rudy: I can't believe we fell for it! You know, all this time, we thought you were just a sweet, beer-guzzling lug named Norm Peterson. Well, the jig is up, Kreitzer!
Norm: What?
Rudy: Oh, man, that's pretty slick pretending to be a nice guy so you could spy on us.