Quote from Rebecca in No Rest for the Woody
Sam: That's it. The furnace is definitely out. Any luck trying to get through to the repairman? Rebecca: No, it's still busy. Sam: Well, why don't you try calling someone else? What kind of manager are you if you can't handle a simple problem like that? Rebecca: Sam, these are the only people in Boston who can service that Guatemalan furnace you bought on sale. Sam: Oh. Keep trying. Rebecca: It's ringing. Hello? [on the phone] Hi, there. Uh, yes, our furnace is on the blink. Um, it's the Little Diablo model, the grey one. It's a full duct, forced-air model. Huh? Um, let's see 55,000 BTUs. BTUs. Well, how do I know what that stands for? You're the Guatemalan!